I've ordered from Crocus a few times (it's as tempting as Amazon or eBay for frittering money at lunchtime). Several plants ordered last winter turned up with nothing at all showing above the soil in the pot. All except one came up fine later in the spring. One never surfaced at all - but I emailed them about it and got an instant no-quibbles refund. Customer service pretty damn good from every encounter I've had.